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Shipping for non customized items: If you purchase your product before 3:00 PM PST your product will ship same day Monday-Friday except holidays. Majority of products are shipped via Fedex Smartpost which may take 2-8 business days to receive. Fedex will drop the package off to your local post office and your local post office will deliver the package to the shipping address provided. Heavier products will be shipped via Fedex Ground which may take 1-4 business days to receive. Shipping for customized items: Please allow 1-3 business days for all customized items to be cut. Majority of products are shipped via Fedex Smartpost which may take 2-8 business days to receive. Fedex will drop the package off to your local post office and your local post office will deliver the package to the shipping address provided. Heavier products will be shipped via Fedex Ground which may take 1-4 business days to receive. Return Policy for non customized items: Item may be returned within 30 days of receiving the item. The item should have no damages or modifications made to it. All items MUST be in original package and unused. After receiving the returned item, we will refund the customer at the item’s price within 3 business days. Return Shipping will be paid by the buyer unless wrong or defective item has been received. In that case, we pay for return shipment. Return Policy for customized items: We are unable to accept any returns, exchanges or make any refunds for customized items unless wrong or defective item has been received. In that case, we will pay for return shipping and refund will be made within 3 business days after receiving the item.